From Request to Completion: The Seamless Workflow of Ticked Off

In the tough, competitive world of business, keeping your store and locations in top condition is critical to success. However, facilities maintenance is often a challenge for businesses with multiple stores and locations and inexperienced facilities managers unfamiliar with many of the trades with which they need to liaise.  

From managing HVAC malfunctions and broken fixtures to cleaning dirty floors and ensuring the bins are emptied, there are a lot of balls to keep in the air if your business is to keep delivering exceptional customer experiences. 

The stakes are high because neglecting maintenance will tarnish your brand's reputation and negatively impact your bottom line. Fortunately, transforming a digital workflow with Ticked Off will significantly improve your results. Here's more on how our easy-to-use app can streamline your facilities management operation from start to finish.  

The Process of Ticked Off 

How can a simple-to-use app on phones and tablets keep your team organised? Here's how it all comes together: 

Submission 

Approved team members can initiate the process by plugging in the request through the app. Because the app works on phones and tablets, delays are virtually eliminated; there are no missed phone calls or post-it notes getting lost under desks. The submission immediately goes straight through to the facilities management team. 

Technology makes work requests even more convenient because a photo can be attached to every submission. An image is worth a thousand words, but in the Ticked Off app it can save your business time and money as well. 

Attaching a photograph to a work request can highlight the severity of the situation, indicate what tools and resources will be needed to perform the maintenance, and eliminate misunderstandings that often occur in entirely text-based interactions.  

Approval 

The facilities manager receives the work request immediately as an alert on their device. From here, they can quickly review and approve the work request.  

By selecting from a pool of pre-vetted contractors at approved rates, a facilities manager maintains tight control over the budget, while still having the confidence that the work will be performed to a high standard.  

No more will a facilities manager have to search through True Local, HI-Pages, Air Tasker, or Yellow Pages listings to take whoever is available at rates that will break the maintenance budget. This feature is valuable on its own, but we've seen first-hand how much of a lifeline it can be during an emergency. 

Assignment 

After a work request is approved, it will be assigned to a certified tradesperson who is qualified, licensed, and available. The maintenance work is scheduled, and the app is automatically updated with essential details. 

We all know how disruptive maintenance can be, but the Ticked Off app gives managers unprecedented control over planning, schedules, and maintenance budgets. It's surprising how much profit is lost to scheduling errors, unqualified contractors showing up for a job, or being unable to find someone available. Ticked Off eliminates all of those challenges. 

Completion 

Contractors show up on time, at the right location, and with the correct tools. A QR sign-in process that works via the app ensures they can enter the premises and get to work without delay. 

Once the repairs are finished, the work is verified through another image sent through the app. The paper trail for compliance is forever etched in digital storage, and an e-checklist eliminates any guesswork about what the contractor needs to do. They have all the information necessary for performing the work correctly and to your exacting standards the first time every time. 

Feedback Loop 

Ticked Off does wonders for ensuring maintenance is carried out like clockwork, but no workflow is complete with the ability to provide feedback. Feedback is how maintenance teams learn what works and what doesn't and keeps your outsourced contractors up to date about what your business expects. In addition, public feedback keeps contractors in line, requests reasonable, and the process smooth. 

We understand the value of feedback, which is why we have built features into the app that allow facilities managers and contractors to provide input on the quality of the repair. Whether alerting management to issues or extra information about the job that wasn't immediately apparent, the feedback loop removes communication bottlenecks and keeps everyone in the loop.

How Ticked Off Benefits Facilities Managers 

Joining the digital transformation through Ticked Off delivers significant advantages to businesses, including: 

Professional Repairs Every Time  

When you are connected to a vetted network of contractors, you don't have to guess about the quality of work when calling in a contractor you don't know. Ticked Off ensures that repairs are executed professionally and adhere to best practices in facility maintenance. 

Save Money and Time 

When certified experts perform maintenance, your business saves time and money that can be redirected toward more critical tasks like customer service and sales. 

Streamlined Management 

Tracking all maintenance jobs through a single interface means nothing is left to fall through the cracks. Ticked off eliminates scheduling errors, missed calls, and lost paperwork because it streamlines communication and stores all your critical data in the cloud for easy retrieval.  

Are You Ready to Reap The Rewards of the Digital Transformation? 

As the retail industry continues to evolve, your approach to facilities management must adapt to meet its challenges. Ticked Off is a beacon of innovation, offering a seamless workflow that addresses all of the common challenges facilities managers face daily. 

With Ticked Off on your team, you can look forward to a future where your locations are always in top condition, your team is more productive, and your customers are always delighted with your service.