A huge release this month with a whole bunch of highly anticipated new features, plus a long list of improvements and additions that we think will make your Ticked Off life easier. As always, we love to hear your feedback on these features, as well as what else you'd like to see so please don't hesitate to reach out to share your thoughts or ask your questions!
Read through to the end for a sneak peek of what we're working on next.
The Ticked Off Team
New Features 🌟
Asset QR Codes: These QR codes provide an efficient way to track and manage assets in real-time. Not only do they allow clients to easily access detailed information about each asset via their smartphones, but users without an account are able to alert you to potential maintenance issue if required.
Available Asset Prompt - client: Added prompt for available assets during Work Request (WR) creation. This feature highlights assets that may be relevant to your current request. By clearly listing available assets, you can ensure that any items under warranty are processed appropriately and nominate to the right contractor.
Asset Warranty Prompt - supplier: Added prompt for supplier via nomination email. This feature is designed to ensure any items under warranty are actioned appropriately.
Merge WRs: Combine Work Requests from the same location with varying categories or priorities.
- Ability to merge WR from the same location
- Can be different categories / priorities
- User will only be asked to confirm details that do not match
- Original WR cancelled, new WR created
- Keep original location photos
- Keep original location documents
- Keep original asset
- Keep original supplier
- Keep original unfinished checklist
- Create new checklist using existing template
- Select status
- Select priority
Unconfirmed User Accounts: We have introduced functionality to easily track user account confirmation via the user list view page, in the form of a status. New users will display as “pending” until their account has been confirmed. Once confirmed their status will transition to active.
Updates to Batch Requests: Improved performance and accuracy through enhanced batch processing.
- Ability to Batch all priorities
- Option to batch requests with various sub-categories, provided a supplier can handle all included categories.
- Suppliers can input call-out/hourly rates as custom items if no items are saved.
- Administrators can modify existing call-out fees.
- Administrators can input call-out/hourly rates as custom items if no items are saved.
- Seamlessly export multiple “list view” pages with just a few clicks.
Job Limit Exceeded - Administrator: Notify the administrator when supplier costs surpass the job limit. The job limits will be highlighted in red, and the supplier reason will appear under the items table.
Improvements 🏗️
Location CSV Import: Additional fields are now available for location CSV import/edit, enhancing data management.
Brand Categories CSV Import: Configure brand categories through CSV to streamline data management.
“Status” in API: The request API now includes "Status" in query parameters for improved data filtering.
Brand Label QR: Brand labels are now integrated into Location QR codes for easier identification.
Shopping Centre Listed: Shopping centre merge field has been added to New Location email notifications.
Revert Notifications: Notifications are now correctly sent following a revert action.
User Push Notifications: Enhanced functionality for push notification via user preferences.
Sign In/Out Alerts: Updated sign in/out alerts for an improved user experience.
Auto Nomination: Improved auto nomination override functionality.
Status Bar: The Status Bar dropdown has been updated for more intuitive navigation.
Client/Brand in WR Reports: Client and brand information now included in WR reports.
Deep Links Access: Enhanced access to deep links after session timeouts.
User on Leave Pill: Now also applies to delegation and redelegation functionality.
Bug Fixes 🐞
- Invoice Reader: Resolved issues with editing the attend date of requests using Xtracta.
- Search Invoice Numbers: The WR list view search bar now accurately searches invoice numbers.
- Samsung Camera WR: Samsung users can now use device cameras to raise WRs.
- Auto Sign Out: Ensured users are auto-signed out as intended based on selected timeframes.
- Files & Links Auto-save: The issue with items not auto-saving has been resolved.
- Sign Out Merge Field: Fixed issues with the sign-out date/time merge field.
- WR On Hold: Addressed issues with placing WRs on hold.
- Subscription Date: Resolved issues with subscription date management.
- OOSLA: Fixed the issue with the out-of-SLA reason not saving.
Notification Issues 📧
- New Location Emails: Issues with new location emails have been resolved.
- Notification History: Display issues in Notification History have been corrected.
- Notification Delay: Delays in notification delivery have been resolved.
- Invoice as an attachment: The merge field for attaching invoices is now functioning correctly.
- Duplicate Roles: Issues with role duplication affecting notifications have been fixed.
- Subscription Reviews: Subscription review emails are no longer sent daily.
Site Performance Optimization ⚙️
- Email Migration 4: Migrated work request operation emails - part 4.
- WR Asset Optimization: Improved WR asset list for enhanced performance.
- Email Migration 3: Migrated work request operation emails - part 3.
Mobile Framework Upgrade 📱
- Notification Push: Enhanced push notification system for increased user engagement.
- Sign In/Out Enhancements: Improved sign-in/sign-out functionality on mobile devices.
- Request View: Upgraded request view and related actions for a seamless user experience.
Coming Up 🔮
- Quick Follow Up:
- Suppliers' Ability to Confirm Attendance from Notification: Enhancing supplier notifications to allow for quick attendance confirmation.
- Stores' Ability to Confirm Attendance: Adding functionality for stores to confirm attendance swiftly and easily.
- Description Fields: Rich Text Formatting: Introducing rich text formatting options including italic, bold, underlined, strike through and bullet points for better organization and readability.
- CSV Importing Mapping Feature: Improving CSV importing with advanced mapping features for seamless data integration.
- Projects: New tool to streamline project management and tracking.
- Finance API: Introducing a new Finance API for better financial data handling and integration.
- Blast Email 2.0: Upgrading our blast email functionality with new features and enhanced performance.